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Privacy Policy

Effective Date: 1st December 2024

At Sharez, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our platform. By using Sharez, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Create an account, including your name, email address, phone number, and payment details.
  • Contact customer support or participate in surveys.
  • Engage in any transactions or promotional activities on our platform.

1.2 Automatically Collected Information

We collect certain information automatically when you use Sharez, such as:

  • Device Information: Includes IP address, browser type, operating system, and device identifiers.
  • Usage Data: Includes pages visited, time spent on our platform, links clicked, and other analytical data.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Enhance user experience.
  • Analyze website performance and trends.
  • Deliver tailored content and advertisements.

You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our services.
  • Facilitate transactions and process payments.
  • Communicate with you about your account, updates, and promotional offers.
  • Prevent fraud, enforce our Terms of Service, and comply with legal obligations.
  • Personalize your experience and improve our marketing efforts.

3. Sharing and Disclosure of Information

3.1 Service Providers

We may share your information with trusted third-party service providers for:

  • Payment processing.
  • Analytics and performance monitoring.
  • Customer support and communication services.

3.2 Legal Compliance

We may disclose your information if required by law or to:

  • Comply with legal obligations or court orders.
  • Protect the rights, property, or safety of Sharez, our users, or others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement industry-standard measures to protect your information, including:

  • Data encryption.
  • Secure access controls.
  • Regular security audits and updates.

While we strive to protect your data, no system is entirely secure. Use our services at your own risk and ensure your account credentials remain confidential.

5. Your Rights

5.1 Access and Update

You have the right to access and update your personal information through your account settings or by contacting us.

5.2 Data Portability

Upon request, we can provide you with a copy of your personal data in a commonly used format.

5.3 Deletion

You may request the deletion of your data, subject to legal or regulatory obligations that require retention.

5.4 Marketing Preferences

You can opt out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us directly.

6. Data Retention

We retain your personal information:

  • For as long as necessary to provide our services to you.
  • To comply with legal, tax, and regulatory obligations.
  • For resolving disputes and enforcing agreements.

7. International Data Transfers

Your data may be stored and processed outside Hong Kong, including in jurisdictions that may not have equivalent data protection laws. We ensure appropriate safeguards, such as data transfer agreements, to protect your information.

8. Children’s Privacy

Sharez is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us immediately for removal.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When updates are made, we will notify users through email or a prominent notice on our platform. Please review this Policy periodically to stay informed.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

For additional assistance, visit our Help Center at https://sharez.io/en/en/contact.

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